What
type of logo file should I send?
We prefer to receive vector EPS files. If that is not available and
you only have a TIFF or JPEG file, we will accept it as long as it
is, at actual size, 300 dpi (dots per inch). *Special Note: For embroidery
and silk screening onto gifting items, only vector EPS files are accepted.
How do I send you a file?
Send us an email to: orders@chirosuccess.ca.
We’ll open your file and ensure it fits the requirements of
the item you’re ordering.
Can I see a sample?
YES! Use the menu above and click on the product you are interested in ordering. A large picture can be viewed by clicking the thumbnail picture of each item.
What kind of proof can I expect?
If you have an email account we will send a PDF file. If you do not have internet access, we will send you a fax.
When can I expect delivery?
For production status, email us at orders@chirosuccess.ca
or call 1.800.944.6961. If you have a particular time frame in mind
because of an upcoming event, let us know and we’ll do everything
we can to meet your deadline. General delivery is within 1-3 weeks,
depending on the item and location.
Do you have any other gifting
ideas?
YES! What we’ve displayed in this catalogue is merely the
tip of the iceberg. We have an abundance of catalogues with endless
possibilities. Have an idea? Pass it on! Want us to come up with
a unique idea for you? No problem! Just call us at 1.800.944.6961
or 613.860.4444.
What is the author authorization
charge?
The $20 charge applies, after the initial proof, to every additional
round of changes. This will only apply if there is a change to the
original text or instructions that was supplied to us from you through
our online form or by fax. You will not be charged if we were responsible
for the change. We will not accept ‘approved, with changes’
and will always supply a final proof.
What are the shipping charges?
We ship all items by ground to save you money. If requested, your
order can be shipped overnight. We will determine the shipping cost
before delivery and you will be notified of the cost before your
credit card is charged.
More questions? Contact
us at orders@chirosuccess.ca,
1.800.944.6961 or 613.860.4444
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